Delivery Costs

1st August 2008. Due to massive increases in the cost of transport it has become necessary to increase our delivery charges, our suppliers, carriers and ourselves are no longer able to absorb the rising costs and it is with regret that we must increase our delivery charge. We are working very hard to improve efficiency in order to offer you the lowest prices and the best possible service, and our complete nationwide delivery for the UK and Eire, usually with in 48 to 72 hours is still unbeatable.

In most cases, orders will be compiled and delivered directly from one of our distribution centres to your home or site address, such deliveries will incur a £50.00 charge regardless of quantity. On occasions where orders are compiled from multiple depots an additional delivery charge may be added. Such charges are clearly indicated on the checkout page prior to completing your order.

If you order consists of small items that can be posted for less than our standard courier charge please call us on 0845 812 0845 with the order no. so we can adjust the delivery charge accordingly.

Delivery Times

Unless stated otherwise all items listed on our website are stock items and available for immediate delivery usually within 48 - 72 hours from your local distribution centre, all distribution centres are stocked on a minimum weekly basis. Some specialist building products such as special order laminate are shipped direct from the manufacturer and may take up to 6 weeks for delivery if they are shipped from the far reaches of Europe, other items that are made to your specifications such as doors, windows and staircases may also take up to 6 weeks for delivery as these items are manufactured upon request. All products will have the lead time specified in the product specifications.

Once you place an order we will inform you of your delivery date by phone call or email using the contact details you supplied when you signed up, if this date is inconvenient we will rearrange the delivery to a date that is more suitable. You can specify preferred delivery dates in the message box upon completion of the order, please also provide any addition contact phone numbers, names and special instructions you may have.

If you require urgent delivery, please contact one of our team with the order number once you have completed the transaction so we can arrange the earliest possible delivery.

Shipment Areas

Delivery is available throughout the UK mainland, Offshore Islands, and now Eire Customers living in some remote and rural areas should note that direct delivery may not be possible and a small delivery surcharge may be applied.

We are pleased to announce we now offer delivery to Eire, Isle of Man, Northern Ireland and Scottish Islands. These deliveries may incur a delivery surcharge, in which case we will inform you by phone or email of any such charges.

Order Processing

After receiving your order, we will contact you by phone or e-mail to confirm and arrange a specific delivery date.

Deliveries normally occur between 7am and 6pm. However, the exact time of day cannot be specified until the day of delivery, please call the office on the day of delivery for updates. Working days are classified as Monday to Friday and exclude bank holidays.

We operate a kerbside delivery service for the UK mainland and therefore it is vital that someone is on-site and able to assist the driver to unload large, heavy and awkward items as non deliveries will incur a failed delivery charge. Deliveries to Isle of Man, Republic of Ireland, and Northern Ireland are delivered to your door by a 2 man home delivery service, the couriers may contact you directly to arrange a convenient delivery time, these deliveries usually take 72 hours to complete.

Worktops and other large consignments will usually be delivered by a 30ft lorry, there must be sufficient parking and unloading space as well as access to the property and location for such deliveries, failure to meet this condition will result in non delivery and incur a failed delivery charge. Please notify us of any low bridges or width and weight restrictions that may effect delivery.

Multiple Delivery Addresses

Orders are shipped to one address only, multiple deliveries destinations are to be treated as single orders and as such each delivery destination will need to be treated as a separate order.

Multiple Item Orders

Depending on the complexity of your order, products may be supplied from more than one distribution centre, goods may therefore be delivered separately on the same day or on different days. We will contact you by phone or email to advise you of such delivery.

Help Us to Help You

Please leave a day-time telephone number and any other phone numbers we may be able to contact you, or your site representative in relation to your order. Orders are usually processed the same day so expect a phone call from us with in a few hours of ordering to arrange delivery.

Please ensure that your order is delivered complete and consists of the correct items. Any shortages or damages must be reported to us immediately without delay and in all cases within 48 hours. Laminate sheets that are boxed must be opened and checked before you sign for them, the courier will wait for up-to 20 minutes for you to check the items.

Returns

If your goods are incorrect, faulty or damaged on delivery we will arrange for an exchange of the product on the next convenient delivery date. All damaged goods must be reported to us within 48 hrs of delivery. This does not affect your statutory rights.

If you have arranged for your goods to be installed by a contractor, you must check your order is complete, correct and undamaged before the contractor commences work. You are advised not to book your contractor until you have received your order as we cannot beheld responsible for delays outside our control.

How To Return Items

To return incorrect or damaged items, please call us on 0845 812 0845 and we will arrange for the goods to be collected. Lines are open 8am – 6pm weekdays and Saturdays.

Further Questions?

If you have any other questions or concerns please do not hesitate to contact a member of our team on 0845 812 0845 we are here to help you get the best possible service.